Returns & Exchanges

At JAPAN PLAZA UK, we want you to be completely satisfied with your purchase. If you are not entirely happy, you can return your items within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization code.

• 2.
  Pack Your Items

  Ensure all items are in their original, unopened packaging and securely place them in a shipping box along with your order invoice.

• 3.
  Ship the Package

  Affix the provided return label or use a tracked courier service to send your parcel back to our UK-based fulfillment center.

• 4.
  Receive Your Refund

  Once our team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.